Refund policy

Last updated: October 7, 2026

14-day money-back guarantee

If FLOWR is not right for you, you can ask for a full refund within 14 days of your purchase, with no questions asked. This applies to every purchase, including purchases made with the launch offer.

How to request a refund

Email us at hello@flowraudio.com from the address you used to buy, with your order number if you have it. You can also request it from Paddle, our Merchant of Record, at paddle.net using your receipt.

How the refund is paid

Refunds are issued by Paddle to the payment method you used. The time it takes for the money to appear depends on your bank or payment provider; it is typically a few business days.

What happens to your license

When a purchase is refunded, its license is deactivated and FLOWR must no longer be used with it.

After 14 days

After the 14 days, refunds are not guaranteed, but contact us if something is wrong: we review every request. Your statutory consumer rights are not affected by this policy.

Chargebacks

If you have a problem with a payment, please contact us before opening a dispute with your bank: we can usually solve it faster.

Contact

Alexandre Würsten, trading as MINDZ AUDIO, Switzerland · hello@flowraudio.com